Please find additional information at the bottom of the page.
If our help pages do not contain the answers to your questions, please send us your inquiry via the Contact Form or contact us by phone. To enable us to respond to your inquiry as soon as possible, please choose a topic that best describes your inquiry.
Customer Service Center
HUGO BOSS Fashions Inc.
On our help pages you can easily find everything you need to know about HUGO BOSS and about making a purchase at the HUGO BOSS Online Store. Please choose from the following help topics:
The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
For your convenience we have included a free prepaid UPS domestic return shipping label with your order. Please use enclosed shipping label and place it on the outside of your return package. Make sure to keep the return tracking number for your records. Drop off your return package at either a UPS Drop Box, a UPS store, or at any other location that has regular UPS pick up visit ups.com for locations. Please note to use our prepaid UPS labels shipments must be sent from the United States.
You may also return merchandise by selecting an alternative shipping carrier; however, HUGO BOSS will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to HUGO BOSS RETURNS, 5389 East Provident Drive, Cincinnati, OH 45246.
If you receive an incorrect item or if the merchandise is damaged or defective, please contact the HUGO BOSS Customer Service Center immediately by calling 1-800-HUGOBOSS or by emailing firstname.lastname@example.org.
Unfortunately, we cannot exchange, replace or credit altered merchandise.